Shipping Policy

At Sallybong, we are committed to providing you with a smooth and reliable shipping experience, no matter where you are in the world. Whether you're purchasing our elegant accessories for a special occasion or treating yourself to something new, we want to ensure your items arrive safely and on time.

Please read our shipping policy carefully to understand the shipping methods, delivery times, and costs associated with your purchase. If you have any questions, our customer service team is always here to help.

Shipping Partners

For customers located in Europe and North America, we work with trusted, global shipping carriers to deliver your orders. Our primary carriers for these regions include:
  • DHL Express: Known for its fast and reliable international shipping services, DHL Express is our preferred shipping partner for Europe and North America.
  • FedEx: We also use FedEx for specific international shipments, offering efficient delivery to many countries across these regions.
  • UPS: In some cases, we may also work with UPS to ensure your order reaches you promptly and securely.

We select the best carrier based on your location and the size/weight of your order to ensure that your items are delivered as quickly and safely as possible.

Processing Time

We understand the excitement of receiving your order, and we work hard to get it to you as quickly as possible.

Processing Time:

Orders typically take 2 to 3 business days to process once payment has been received and confirmed. During peak periods, such as holidays or sales events, processing times may be longer, but we strive to dispatch all orders as quickly as possible.

Handling Time:

Once your order is processed, we will carefully prepare and package your items for shipping. The handling time for international orders may take up to 14 business days due to various factors such as product availability, customizations (if any), and shipping logistics.

Please note:

Some products may require longer processing times, especially if they are part of special collections or if customizations are requested. We will notify you in advance if this affects your order.

Shipping Time

After your order has been processed and shipped, delivery times will depend on your location, the carrier you selected, and the available shipping service. The estimated shipping times for orders to Europe and North America are as follows:

Europe:

  • Standard Shipping: 7-14 business days
  • Expedited Shipping: 5-7 business days
  • Express Shipping (DHL/FedEx): 3-5 business days

North America (USA & Canada):

  • Standard Shipping: 7-14 business days
  • Expedited Shipping: 5-7 business days
  • Express Shipping (DHL/FedEx): 3-5 business days

Please keep in mind that these times are estimates and may vary due to factors such as customs processing, weather conditions, and carrier delays. Once your order has been shipped, you will receive a tracking number to monitor its progress.

Shipping Fees

Shipping costs are calculated based on the total amount of your order and your shipping address. The exact cost will be provided during the checkout process before you complete your purchase.

Order Value & Shipping Rates:

Our shipping rates are tiered by order value and destination country/region. For instance, higher-value orders may qualify for discounted or free shipping, while lower-value orders may incur a standard shipping fee. The final shipping cost will be calculated and displayed at checkout.

Here’s a general guideline of how shipping fees are calculated:

For orders over $150 USD (or equivalent in other currencies), shipping is usually free.

For orders under $150 USD, shipping fees are calculated based on item weight and size, as well as the destination country.

Customs Duties and Taxes:
Please note that customs duties and taxes may be applicable depending on your country’s regulations. These charges are the customer's responsibility and are not included in the shipping fees. If your package is subject to import duties or taxes, you will be notified by the carrier or your local customs office regarding the payment procedures.

Tracking Your Order

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment directly with the carrier (DHL, FedEx, or UPS) via their respective tracking systems.

If you have any issues or concerns about the tracking information, please don’t hesitate to contact our customer service team. We are always happy to assist you in tracking your order and ensuring it arrives safely.

Shipping Restrictions

Currently, we ship to most countries worldwide, including all major regions in Europe, North America, and parts of Asia. However, there may be shipping restrictions imposed by the carrier, local customs regulations, or unforeseen circumstances (such as natural disasters or political instability).

If we are unable to ship to your country or region, we will notify you as soon as possible and offer a full refund or the option to ship to a different address.

Order Modifications or Cancellations

Once an order has been shipped, we cannot modify or cancel the shipment. However, if you need to make changes to your order before it has been processed for shipping, please reach out to our customer service team immediately. We will do our best to accommodate your requests before dispatching the order.

Lost or Damaged Packages

We take great care in packaging and shipping your orders to ensure they arrive in perfect condition. However, if your package is lost or damaged during transit, please get in touch with our customer service team right away.

Lost Packages:If your package is lost, we will work with the carrier to investigate the issue. If the package cannot be located, we will arrange a replacement or issue a full refund (depending on the circumstances).

Damaged Packages:If your package arrives damaged, please get in touch with us within 7 days of receiving your order. We may ask for photos of the damage to assist in filing a claim with the carrier. We will either send you a replacement or issue a refund, depending on the situation.

Customer Service

If you have any questions or concerns about your order, shipping options, or anything else, please don’t hesitate to contact our friendly customer service team.
  • Phone:+1 2524512955
  • Email: sallybongofficial@hotmail.com

Our team is available to assist you and ensure that your shopping experience is nothing short of exceptional.

Thank You for Shopping with Sallybong

We truly appreciate your trust in Sallybong. We are committed to delivering your products in the fastest and safest way possible. Thank you for choosing us for your accessory needs, and we look forward to serving you again soon!