Return Policy
At Sallybong, we strive to offer you the best shopping experience by providing high-quality products and exceptional customer service. We understand that sometimes things don’t go as expected, and we want to make your return or exchange process as smooth and hassle-free as possible.
Please read our return policy carefully to ensure you understand the conditions and process. We are here to assist you every step of the way!
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
Product Condition:
The item must be unused, undamaged, and in its original condition. We cannot accept returns or exchanges for products that have been worn, used, or altered in any way.
The product must be in its original packaging, including all tags, accessories, and any related documentation (e.g., care instructions, promotional materials).
Return Period:
Returns or exchanges must be requested within 30 days of purchase. After 30 days, we are unfortunately unable to offer refunds, exchanges, or store credit.
Non-returnable Items:
Certain items may not be eligible for return or exchange due to hygiene or other restrictions. These items will be clearly marked as non-returnable on the product page or during checkout.
How to Initiate a Return or Exchange
We aim to make the return process as easy as possible. To start a return or exchange, please follow these steps:
Contact Us:
Reach out to our Customer Service team by phone or email. You can contact us at:
- Phone:+1 2524512955
- Email: sallybongofficial@hotmail.com
Please include your order number, product name, and the reason for your return or exchange. If you have received a damaged or defective item, kindly include a photo of the item and its packaging to help us assess the situation more quickly.
Return Authorization:
Once we receive your return request, our customer service team will review it and issue a Return Authorization (RA) number. This number must be included with your returned items to ensure proper processing.
Prepare the Item for Return:
Carefully repack the item in its original packaging, ensuring it is undamaged and complete with all accessories and tags. If the product is damaged during return shipping due to improper packaging, we reserve the right to refuse the return.
Return Shipping:
- Return Shipping Cost: Unless the item is defective or we made an error in your order, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee we will receive your return if it is lost in transit.
Return Confirmation:
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If everything is in order, we will proceed with your refund or exchange request.
Refunds & Exchanges
Refunds:
- If you qualify for a refund, it will be processed back to the original payment method used at checkout. Please note that the refund processing time may vary depending on your payment provider, and it may take 7-14 business days for the funds to appear in your account.
- If you used PayPal, your refund will be issued to your PayPal account, and the processing time will be similar.
Exchanges:
- If you wish to exchange an item for a different size, color, or product, please specify the details when you contact us. If the requested exchange item is available, we will send it to you as soon as possible, and Sallybong will cover the shipping cost for the exchange.
- If the item you wish to exchange for is out of stock, we will offer you a refund or the option to select another product.
Damaged or Defective Items
- Contact our Customer Service within 7 days of receiving the product and provide clear photographs of the damage or defect.
- Once the damage is confirmed, we will either offer a full refund or send you a replacement, depending on your preference and stock availability.
- We will cover the shipping cost for returning a defective or damaged item.
Important Notes
- Refunds on Shipping Costs: Please note that we do not offer refunds for original shipping costs (unless the return is due to a defective or incorrect item).
- International Returns: If you are returning an item from outside China, please be aware that international return shipping may incur higher costs and can take longer to process. You are also responsible for any customs duties or taxes associated with returning the product.
Contact Us for Assistance
- Phone: +1 2524512955
- Email: sallybongofficial@hotmail.com
We are committed to ensuring that your experience with Sallybong is a positive one. If you have any concerns or need further clarification on our return policy, feel free to reach out—we are always happy to assist.